Data Policy

Your privacy and data protection are our top priorities. Learn how we collect, use, and protect your information.

Last updated: January 15, 2026

Introduction

At Xgatelive, we are committed to protecting your privacy and ensuring the security of your personal information. This Data Policy explains how we collect, use, store, and protect your data when you use our platform.

By using Xgatelive, you agree to the collection and use of information in accordance with this policy. If you have any questions about this policy, please contact us at privacy@xgatelive.com.

Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Account credentials and profile information
  • Payment information (processed securely)
  • Event preferences and booking history
  • Communication preferences

Technical Information

  • Device information (IP address, browser type)
  • Usage data (pages visited, time spent)
  • Location data (with your consent)
  • Cookies and tracking technologies

Event-Related Information

  • Event listings and details
  • Booking and transaction records
  • Reviews and ratings
  • Favorites and wishlists

How We Use Your Information

Service Provision

  • Process event bookings and payments
  • Send booking confirmations and updates
  • Provide customer support
  • Manage your account and preferences

Personalization

  • Recommend relevant events
  • Customize your experience
  • Show personalized content
  • Improve our services

Communication

  • Send newsletters and updates
  • Notify about new events
  • Share important platform updates
  • Respond to your inquiries

Analytics & Security

  • Analyze platform usage
  • Detect and prevent fraud
  • Ensure platform security
  • Comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who assist us in operating our platform (payment processors, email services, analytics providers)

Legal Requirements

When required by law, court order, or to protect our rights, property, or safety

Business Transfers

In connection with a merger, acquisition, or sale of assets (with notice to users)

Consent

When you have given explicit consent for specific sharing purposes

Data Security

Technical Safeguards

  • • SSL/TLS encryption for data transmission
  • • Encrypted data storage
  • • Regular security audits
  • • Secure server infrastructure
  • • Multi-factor authentication

Administrative Safeguards

  • • Limited access to personal data
  • • Employee training on data protection
  • • Regular policy reviews
  • • Incident response procedures
  • • Data retention policies

Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data

Restriction

Limit how we process your data

Portability

Export your data in a portable format

Objection

Object to certain processing activities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies

Required for basic platform functionality (login, security, preferences)

Analytics Cookies

Help us understand how you use our platform to improve our services

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Account information Until account deletion
Booking records 7 years (legal requirement)
Marketing communications Until unsubscribe
Analytics data 2 years

International Data Transfers

As a pan-African platform, we may transfer your data across different countries. We ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses for data transfers
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct

Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Data Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our platform
  • Updating the "Last updated" date at the top of this policy

Your continued use of our platform after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Data Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@xgatelive.com

Phone: +234 (0) 123 456 7890

General Inquiries

Email: support@xgatelive.com

Phone: +27 (0) 11 123 4567

We typically respond to data protection inquiries within 30 days.